passthesuga
07-31-2006, 11:12 AM
My e-mail tonight to Party, just gone 1st August in Australia:
Hello,
I still have not received a suitable explanation re: your VIP bonus.
In a previous e-mail you stated that there is a VIP bonus to be released in July. As far as
I am aware I am a VIP member (I have received the last two VIP offers). It
is now the end of July and I still have not received any VIP bonus offer.
I was offered a reload bonus, however I do not wish to reload at this time.
The Monster promotion is also unsuitable for my ring game requirements.
My questions are:
1) is there a VIP bonus that I will be receiving an offer for?
2) when will this be coming?
Please answer both these questions. I feel it is unfair to tell a customer
there will be a VIP offer "coming next month" (i.e. July) and then not
provide an offer.
Thanks and best regards,
XXXXXX
And the original e-mail I received from VIP on 21 June:
Dear XXXXXX,
Thank you for getting in touch.
There will be another VIP promotion coming next month it is still in the planning stages, I am unable to give you details of the type of promotion it will be or when it will be released at this time.
I see that you are a good player with us and have not been given the opportunity to take advantage of many bonuses therefore I have added a 'COMPCASH' bonus to your account.
An amount of $100 has been credited to your Party Account. You are required to play 500 raked hands within 30 days. The amount will be restricted until the Cash Out bonus restrictions are met. Once the restrictions are fulfilled, you may then cash out the bonus amount.
Failure to meet these requirements will result in money being removed from your account on expiry. To check the number of raked hands played, click on the 'My Account' option on the Main Lobby and select 'My Account'. On the new webpage, click on the link that reads 'Bonus details'.
To accumulate raked hands, just participate in hands (any live game, any limit) where a rake is taken. The house contribution for Tournaments and the 'buy-in', does not contribute to your accumulated raked hands.
Wagered amount is the total amount of bets placed.
For more information about our rake structure please check out the following link from our website:
Kind regards
XXXXX
PartyPoker.com VIP Club
/images/graemlins/confused.gif /images/graemlins/confused.gif /images/graemlins/confused.gif
Sure, I got a comp bonus, but without VIP, I will be leaving Party as it is simply less profitable than other sites. I hope they do something though, cause I like Party for many other reasons including game selection and cashout speed.
Are any other "VIP's" in the same boat, i.e. considering moving on if the Monster is all Party have to offer?
Thanks,
JC
Hello,
I still have not received a suitable explanation re: your VIP bonus.
In a previous e-mail you stated that there is a VIP bonus to be released in July. As far as
I am aware I am a VIP member (I have received the last two VIP offers). It
is now the end of July and I still have not received any VIP bonus offer.
I was offered a reload bonus, however I do not wish to reload at this time.
The Monster promotion is also unsuitable for my ring game requirements.
My questions are:
1) is there a VIP bonus that I will be receiving an offer for?
2) when will this be coming?
Please answer both these questions. I feel it is unfair to tell a customer
there will be a VIP offer "coming next month" (i.e. July) and then not
provide an offer.
Thanks and best regards,
XXXXXX
And the original e-mail I received from VIP on 21 June:
Dear XXXXXX,
Thank you for getting in touch.
There will be another VIP promotion coming next month it is still in the planning stages, I am unable to give you details of the type of promotion it will be or when it will be released at this time.
I see that you are a good player with us and have not been given the opportunity to take advantage of many bonuses therefore I have added a 'COMPCASH' bonus to your account.
An amount of $100 has been credited to your Party Account. You are required to play 500 raked hands within 30 days. The amount will be restricted until the Cash Out bonus restrictions are met. Once the restrictions are fulfilled, you may then cash out the bonus amount.
Failure to meet these requirements will result in money being removed from your account on expiry. To check the number of raked hands played, click on the 'My Account' option on the Main Lobby and select 'My Account'. On the new webpage, click on the link that reads 'Bonus details'.
To accumulate raked hands, just participate in hands (any live game, any limit) where a rake is taken. The house contribution for Tournaments and the 'buy-in', does not contribute to your accumulated raked hands.
Wagered amount is the total amount of bets placed.
For more information about our rake structure please check out the following link from our website:
Kind regards
XXXXX
PartyPoker.com VIP Club
/images/graemlins/confused.gif /images/graemlins/confused.gif /images/graemlins/confused.gif
Sure, I got a comp bonus, but without VIP, I will be leaving Party as it is simply less profitable than other sites. I hope they do something though, cause I like Party for many other reasons including game selection and cashout speed.
Are any other "VIP's" in the same boat, i.e. considering moving on if the Monster is all Party have to offer?
Thanks,
JC