William Hill Casino problem

[Dave Coulier]

I deposited there for the first time tonight and I did not recieve my deposit bonus. Well no problem..Ill just contact their CS..another problem. I can't reach them by phone because none of the phone numbers listed worked for me. I tried to email them using that stupid email service they have on their site, and it [censored] up as well and wont send my email.

So I have no way of getting ahold of them to find out about my bonus. Anyone have suggestioins?

[AngusThermopyle]

3. Make your first chip purchase of at least $80

[Dave Coulier]

I made a deposit of $125.

[Dave Coulier]

Update: I deposited into their flash casino because their download version does not like my computer. I checked out their java version just now and it shows no balance on that one..So Im guessing each version is independent of each other. I had no problem recieving my bonus using java versions at Omni and Inter..Maybe William Hill is different?

[snapfc01]

did you transfer the money into the casino? after the deposit you have to go and purchase chips... then they will give you the bonus

[1-Lucky-SOB]

I've completed the wagering amount necessary for their sign up bonus but when I email them it doesn't work. any tips? i've tried to withdraw the money straight up but it's not letting me cash out the bonus.

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Anheg
stranger


Reged: 08/13/05
Posts: 1

Re: Best way to contact william hill? [Re: Adam222]
#5478018 - 04/18/06 12:22 PM
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I would call them. I have never been able to get anything done through email, but phone calls have always produced results.

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Adam222
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Reged: 04/05/06
Posts: 11

Re: Best way to contact william hill? [Re: Anheg]
#5481615 - 04/18/06 04:10 PM
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Quote:
I would call them. I have never been able to get anything done through email, but phone calls have always produced results.



ah geez, the number is an international one. i dont think my cell phone can even call those numbers.

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hhughes
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Reged: 01/04/04
Posts: 487
Loc: at a virtual table near YOU!!!
Re: Best way to contact william hill? [Re: Adam222]
#5488359 - 04/19/06 12:08 AM
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Quote:

Quote:
I would call them. I have never been able to get anything done through email, but phone calls have always produced results.



ah geez, the number is an international one. i dont think my cell phone can even call those numbers.



Adam

I had the same problem...my cell could not dial international numbers.

I called my provider(Cingular) and for a flat $5 extra a month, they could set up my cell to do so.

Give your provider a call, maybe they could do the same

I dropped it about a week afterwards...

FWIW

[Dave Coulier]

My money was automatically converted into chips when I signed up and its sitting in the casino, but no bonus to go alon with it. Grr

[Dave Coulier]

I gave up. Its impossible to reach their CS so I just withdrew my money and wont waste my time with them anymore.

[LinusKS]

I've had pretty much perpetual problems with them since I signed up, the most annoying of which is a $2 bonus that I can't seem to get rid of. They won't let me have any bonuses until I do, though.

Their email is snail-slow, and their website(s) are confusing and difficult to navigate. There are lots of little technical glitches, as well. I'm still waiting for the play I gave them this morning to show up in my website acct, for example.

Anyway, I can't help much, but you're not the only one who has problems with Will Hill. It's like the whole thing is thrown together haphazardly. I hate how I have to deposit in GBP, they change them to dollars when I play at the casino, then change them to GBP again when I quit, and then I have to change them BACK to dollars to withdraw.

[Steve Schmitty]

The past 2 months I've deposited like 100 bucks each time for the 25 pound bonus. I get a bonus, but its never actually 25 pounds, its like 21.72 at the most, even though I deposit 50 something pounds. I don't know what the deal is with them lately.

[Packard]

Dave, You have to play the download version to get the bonus. If you want to make it casino whoring you will have to start reading the terms and conditions first and not panic.

It says exactly what to do ....

http://www.williamhillcasino.com/free_new.htm

£50 Free Bonus For All New Players
To claim your free £50 cash bonus :

Download and install your free casino software
Register or login using your William Hill One Account
Make your first chip purchase of at least £50
We will then immediately match your purchase by crediting your account with an additional £50 bonus.

That's £50 free cash for all new players - Download Now

[WLVRYN]

Along similar lines, has anyone had any trouble with Peach Casino? I deposited $1,000 two weeks ago to get their 20% up to $200 bonus, and the bonus never showed up. After about 10 emails to them with not one response, I've about had it. Since I have my PIN now, I may just withdraw and forget it.

[Dave Coulier]

I would have already withdrawn at that point. Ive moved on to Eurobet for now

[godofgamblers]

I've never had problems with Will Hill support or the bonus, it's strange so many people have. The bonus is always automated, and I've never experienced not being able to get it, or the wagering requirements messing up.

Their support isn't the quickest, but they've always responded to my emails within 1-2 days and pretty helpful at that. I pretty much only bonus/casino whore there, so it's not like they'll ignore low volume players either.

[BigTurkey]

Search their website and you should be able to find a phone # that works for you. They usually answer their phone.

[WLVRYN]

[ QUOTE ]
Along similar lines, has anyone had any trouble with Peach Casino? I deposited $1,000 two weeks ago to get their 20% up to $200 bonus, and the bonus never showed up. After about 10 emails to them with not one response, I've about had it. Since I have my PIN now, I may just withdraw and forget it.

[/ QUOTE ]

For anyone that cares about my hijack, there's a thread at CasinoMeister about this saying they've had problems with crediting signup bonuses, though I cant for the life of me figure out why it takes so long to fix when they know its a problem.

[2+2 wannabe]

[ QUOTE ]
You have to play the download version to get the bonus.

[/ QUOTE ]

[Robo1661]

Just to add to this thread instead of starting a new one, I'm having trouble withdrawing my monthly deposit plus bonus. I get the following message:

To protect ourselves and legitimate card and bank account holders from online fraud we suspend the withdrawal facility on new accounts for up to 3 working days. This gives us the opportunity to ensure that the card and bank accounts are being used only by the registered account holder.


I've had this message pop up since last week not letting me cashout, and also I signed up here in April and had no problem cashing out. Has anyone had an experiance similar to mine this month?